Return, refund and warranty policy

If you receive the wrong item, or it arrives damaged in transit, tell us within 48 hours of delivery by phone or WhatsApp, with photos of the item and the packing. An unboxing video helps us settle it faster.

We inspect the item and then replace it or refund you. Please call us before sending anything back, so we can tell you where and how to send it.

An item that is unused and still sealed can be returned within 7 days of delivery, in its original packing and with the invoice. Call or WhatsApp us first so we can tell you where to send it. You pay the freight for sending it back.

• A tool that has been used.
• An item cut or made to your order.
• An item without its original packing or invoice, other than a wrong or transit-damaged item reported as above.

Once the returned item reaches the shop and passes inspection, we refund it to the payment mode you used, within 7 working days of the item reaching the shop.

Every tool we sell is genuine Bosch, bought from Bosch, and carries the Bosch manufacturer's warranty. Warranty repairs are handled through Bosch's own service network. Keep your invoice: it is your proof of purchase.